Contact
Let's solve it together
Orders, delivery, returns — reach us and a real team member responds quickly.
support@gemtenshop.com
Reply in under 6 hours
Hotline
+880 1700 000 000
Daily 10:00–20:00
Studio
27 Lakeview Road, Dhaka
Pickup by appointment
Working days
Saturday to Thursday
Friday off
Send us a message
Share your issue and we will route it to the right specialist.
Quick answers
Common questions answered up front.
How do I track my order?
Go to Orders in your account and open the relevant order for tracking details.
What is your return policy?
We accept returns within 14 days. Contact us with your order reference to start the process.
Can I change my delivery address?
Yes — contact us immediately after placing the order and we will update it before dispatch.